Archived postings filed in “Technical Support”

IT Manager

Status: Open

Primary Function:


Our client is looking for a high level information technology infrastructure and ERP applications manager. The qualified candidate must have prior experience building a viable operational plan to manage all aspects of the IT infrastructure and application support. Bachelor’s degree and a minimum 5 years of supervisory experience required.

Requirements:

    • Interprets strategic plans and recommends IT actions to support them.
    • Plans and controls staffing and development, organization, hardware acquisition and facilities for the IT department to assure that they are consistent with and supportive of the business plans of the company.
    • Directs the design, development and maintenance of systems, programs and systems software to meet the needs of the company.
    • Administers and controls the IT expense budget.
    • Maintains knowledge of developments in the area of systems and hardware to assure that new developments are incorporated in future systems of the company.
    • Responsible for the global IT systems.
    • Collaborates with and supports initiatives which might be led by other functional areas such as Marketing.
    • 10% international travel.

      Education:


      Bachelor’s degree (B.A.) from four-year college or university; at least 5 years relevant experience and 5 years supervisory experience. Previous experience with a major ERP system such as SAP, JDE, 4th Shift, Oracle etc.

      Qualifications:

          Ability to: read, analyze, and interpret common scientific and technical journals, financial reports and legal documents; respond to common inquiries or complaints from customers, regulatory agencies or members of the business community; write speeches and articles for publication that conform to prescribed style and format; effectively present information to top management, public groups and/or boards of directors; work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry; apply concepts such as fractions, percentages, ratios and proportions to practical situations; define problems, collect data, establish facts, and draw valid conclusions; interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

          Compensation:


          $85,000-$110,000

          Location:


          Manheim, Pennsylvania

          Duration:


          Permanent

          Click here to apply.

        Senior Collaboration Systems Engineer

        Status: Open


        The qualified applicant will be responsible for the architecture, design, administration and operational responsibilities of the collaboration systems, primarily Lotus Notes. This includes all aspects of the client/server relationship in a large, complex multi-organizational environment. The successful candidate will possess analytical skills to evaluate current environment, recommend and execute improvements. Additional responsibilities include the integration of 3rd party solutions within the Lotus environment, alternative messaging strategies, Spam filtering, Anti Virus, level 3 troubleshooting skills, database archiving, backups and file restores.

        Accountabilities:

          • Ability to communicate business justification for technical projects and investments
          • Provides technical and operational leadership for the collaboration systems team
          • Lotus Domino topology
          • Ability to measure server performance and make solid decisions on expansion or consolidation
          • Implement and maintain Lotus clustering
          • Network skills to design/refine Lotus topology based on current LAN/WAN environment
          • Participation in Disaster Recovery planning and testing exercises
          • Manage DDM and the Configuration Tuner setup and assignments
          • Create processes, procedures and documentation of environment
          • A self-motivated individual with a passion for success
          • Create or maintain Domino server maintenance scripts and Lotus Client Smart Upgrade kits
          • Accountable for documentation and knowledge transfer
          • Create or maintain complex replication topology
          • Create or maintain Client/User Policies in complex multi organizational environment
          • Ability to create solutions with industry standard tools and integrate within the Lotus environment
          • Provide second and third level support for Lotus Notes/Domino 8 / 8.5x
          • One week in seven in an on-call rotation of 24 x 7 availability
          • Strong customer and business focus
          • Windows 2003/2008 R2, Windows XP, Windows 7 experience
          • Minimal travel required

          Required Experience:

          • 8 years Lotus Notes Administration of complex multi tenant environments
          • Excellent communication and organizational skills
          • Ability to create detailed project plans with assigned roles and responsibilities
          • Manage environment upgrades with Lotus Notes / Domino.  Both preferred
          • Must be able to determine how environment changes impact customers and other systems
          • Experience with Lotus Notes R8 server/client. 8.5x a must
          • Ability to quickly adapt and learn new technologies
          • Strong troubleshooting/problem solving skills
          • Lotus R7, R8 or R8.5 CLP/PCLP certification or equivalent experience

            Education / Skills:

              • Bachelor’s degree in Information Technology, Computer Science, Business or equivalent work experience.
              • MS Exchange Experience a plus
              • Ability to work independently or within a Team

                Location:


                Wilmington, DE

                Length:


                Permanent

                Compensation:


                $80,000 – $95,000

                Click here to apply.

                Network System Technician

                Status: Open


                Primary Function:

                Our client is currently looking for a hard working, responsible, detail oriented Network Technician to work on-site with a long-standing client in Mehoopany, PA.

                Job Duties:

                  • Successful candidate must be able to configure, install, test, troubleshoot, repair, and monitor LAN / WAN Hardware and software including but not limited to switches, routers, for data, voice, video communication systems. (Including wiring, and cabling to ensure connectivity and functionality.).
                  • Candidate must have effective verbal and written communication skills and be able to provide customer service through a central help desk to resolve and ensure resolution of problems.
                  • The successful candidate must have good written and verbal communication skills with professional appearance.

                    Qualifications:

                      • Must be CCNA Certified .
                      • Network Hardware Configuration, Maintenance, Performance Tuning, Troubleshooting, Developing Standards.
                      • LAN Knowledge.
                      • Past experience with customer relations a must.
                      • Electronics Troubleshooting.
                      • Proxy Server.
                      • Multi-tasking.
                      • Must be punctual.
                      • Team player.
                      • Must pass a background check and drug testing.

                        Compensation:

                          • $35,000-$45,000.

                            Location:


                            Mehoopany, Pennsylvania

                            Duration:


                            Permanent

                            Click here to apply.

                            Network Manager

                            Status: Open

                            We are looking for hands on technical manager for a company which provides infrastructure based solutions. This technical person will be primarily responsible leading a team of engineers. The candidate must possess the following specific skill set experience to be considered:

                            Professional Skills:

                            • The ability to train and motivate others
                            • Strong work ethic and multi-tasking ability
                            • Excellent communication skills
                            • Proven experience in network support and systems design
                            • 5 years minimum experience in networking and infrastructure technologies
                            • 2 years minimum consulting experience
                            • Excellent writing and documentation skills
                            • Bachelor’s Degree

                            Technical Requirements:

                            • Citrix Presentation Server
                            • XenApp 4.X +
                            • Citrix Web Interface 4.X +
                            • Citrix Access Gateway 4.X +
                            • VMWare ESX / GSX Server
                            • Citrix CCA certification minimum, CCEA or CCIA preferable
                            • Microsoft Active Directory and Windows 2003/2008 Server
                            • Management and Monitoring of Citrix Servers/Farms
                            • Understanding of Virtualization Technologies
                            • Understanding of Data Center Design and Infrastructure
                            • Understanding of storage technologies (iSCSI, NAS and SAN)

                            Additional Experience:

                            • Citrix Provisioning Services
                            • Citrix XenApp 5.X and 6 experience is a plus
                            • XenDesktop 3.X and 4.X experience is a plus
                            • Citrix Access Gateway 4.X experience a plus
                            • Citrix NetScaler 8.X or 9.X experience a plus
                            • Citrix Single Sign-On 4.X (formerly Password Manager) experience a plus
                            • Virtualization Build/Test, Installation, Deployment and Management (VMware, XenServer, or Hyper-V) experience a plus
                            • Microsoft certifications a plus

                            Compensation:

                            $90,000 – $100,000

                            Length:

                            Permanent

                            Location:

                            Philadelphia Metro

                            Click here to apply.

                            Citrix Engineer

                            Status: Closed

                            We are looking for an experienced Citrix Engineer to help our client to grow Citrix services through implementing Citrix based solutions. This technical position will be primarily responsible for implementing and supporting these solutions. The candidate must possess the following specific skill set experience to be considered:

                            Required:

                            • Citrix Presentation Server
                            • XenApp 4.X +
                            • Citrix Web Interface 4.X +
                            • Citrix Access Gateway 4.X +
                            • Citrix CCA certification minimum, CCEA or CCIA preferable
                            • Microsoft Active Directory and Windows 2003/2008 Server
                            • Management and Monitoring of Citrix Servers/Farms
                            • Understanding of Virtualization Technologies
                            • Understanding of Data Center Design and Infrastructure
                            • Understanding of storage technologies (iSCSI, NAS and SAN)
                            • 5 years minimum experience in networking and infrastructure technologies
                            • 2 years minimum consulting experience
                            • Excellent writing and documentation skills
                            • Bachelor’s Degree

                            Additional Experience:

                            • Citrix Provisioning Services
                            • Citrix XenApp 5.X and 6 experience is a plus
                            • XenDesktop 3.X and 4.X experience is a plus
                            • Citrix Access Gateway 4.X experience a plus
                            • Citrix NetScaler 8.X or 9.X experience a plus
                            • Citrix Single Sign-On 4.X (formerly Password Manager) experience a plus
                            • Virtualization Build/Test, Installation, Deployment and Management (VMware, XenServer, or Hyper-V) experience a plus
                            • Microsoft certifications a plus

                            Compensation:

                            $75,000 – $85,000

                            Length:

                            Permanent

                            Location:

                            Philadelphia Metro

                            Click here to apply.

                            Operations Manager

                            Status: Open


                            Primary Function:

                            This is a manager position and the duties include daily operations management. Oversight of managing each of the team members and responsible for successful accomplishment of projects, SLAs, KPIs, goals and KOs. The candidate will take escalations and ensure that the right focus and priority is put on items to ensure customer satisfaction across the customer base. They will also coach and mentor each team member to grow them as individuals in their roles and ensure that specializations and Cisco requirements are upheld. The candidate will be a sounding board and provide guidance and judgment upon analyzing situations to determine the correct solution/outcome within our standards.

                            Candidate will also facilitate the development and implementation of policies and procedures.

                            Our client is a market leader in the area of Advanced Technology Communications. They offer comprehensive solutions and support with unparalleled levels of commitment, reliability, and integrity.

                            Client’s Core Competencies

                                 • IP Telephony
                                 • IP Contact Center
                                 • Unified Messaging
                                 • Hosted IP Communications
                                 • Security
                                 • Video
                                 • Wireless LANs
                                 • WAN/VPN Deployment

                            Client’s Services

                                 • Proof-of-Concept
                                 • Design & Consulting
                                 • Project Implementation & Management
                                 • Training
                                 • Support & Maintenance
                                 • Network Management
                                 • Fulfillment (Hosted IP)

                            We are looking for a candidate who has a technology background in on ore more of the listed services above, but more importantly, has project management skills and the ability to mentor and develop others.

                            Compensation:

                              • $70,000-$80,000.

                                Location:


                                Lancaster, Pennsylvania

                                Duration:


                                Permanent

                                Click here to apply.

                                Infrastructure Engineer

                                Status: Open


                                The infrastructure team is tasked with the overall design, maintenance and general oversight of corporate infrastructure. Under the direction of senior management, the infrastructure team works to develop sound cost-effective solutions to solve complex business needs for both internal and external stakeholders.

                                The Infrastructure Engineer will report to the Senior Infrastructure Engineer and work closely with the Installation Project Coordinator on both internal and customer facing network projects. The Infrastructure Engineer will work with the Infrastructure team to ensure the confidentiality, integrity and availability of all systems managed and designed by the infrastructure team.

                                Required:

                                  The Infrastructure Engineer will be expected to take ownership of escalated support issues from the System Support Center, as well as guidance to junior staff. His/Her responsibilities will include but are not limited to:

                                • VMWare ESX server and VM deployments
                                • Citrix Xenapp and XenDesktop Deployments
                                • Enterprise Data Backup & Validation
                                • SAN Setup and Maintenance
                                • DataCenter equipment Maintenance & Installation
                                • Design and build test environments for use in proof of concept development
                                • Ensure that Network Security Policies are maintained and enforced
                                • Ensure appropriate network monitoring is in place and functioning
                                • Work with clients to ensure solutions meet customer needs and that SLA’s are met
                                • Maintain knowledge of new and developing technologies that can be applied to corporate mission
                                • Respond to and troubleshoot network and system alarms

                                Personal Skills:

                                • Must posses good communication skills, both written and verbal
                                • Must be able to communicate technical concepts to non-technical people
                                • Be able to function independently as well as in a team environment
                                • Must have a desire to constantly learn and develop new technical skills
                                • Must have good time management and organizational skills

                                Technical Skills:

                                • CCA (Certified Citrix Administrator) or equivalent knowledge of Citrix XenApp
                                • Hands on VMWare ESX Server Experience or VCP
                                • In-Depth hands on experience with Microsoft Server technologies (MCSA/MCSE Preferred)
                                • Demonstrated Hands on experience with Networking Technologies (Cisco, Checkpoint, etc)
                                • Experience managing Multi-Domain Active Directory architectures
                                • In-Depth understanding of network/system security concepts and best practices
                                • Exchange 2007/2010 Experience a desired
                                • SQL Server knowledge a plus
                                • Exposure to ITIL concepts a plus

                                Compensation:


                                $80,000 – $90,000

                                Length:


                                Permanent

                                Location:


                                Philadelphia Metro

                                Click here to apply.

                                Data Warehouse Developer

                                Status: Closed

                                Position Summary:


                                We are looking for a Data Warehouse Informatica Developer to join our team in Mechanicsburg, PA.
                                The position requires a minimum of 3 years experience in the following:

                                  • ETL architect in designing, implementing and maintain enterprise level data warehouse solutions using the Informatica ETL toolset.
                                  • Designing, implementing and maintaining Oracle data warehouses and a data warehouse application and data base architect.
                                  • Oracle’s SQL and PL/SQL programming, UNIX shell scripting in a multi-server environment, secure FTP and SCP programming, server to server interfaces using SSJ protocol, and performing migrations, upgrades of Informatica or comparable software and objects.
                                  • Logical and physical data warehouse modeler, using Erwin, Oracle Designer, or some other modeling tool.

                                  Modeling techniques include star/snowflake schema design, dimensional modeling, federated query design, data mart design, and re-design efforts in support of an enterprise data warehouse solution.
                                  A thorough knowledge of relational data base management systems (RDBMS), data warehouse design methodologies, performance turning and monitoring, space utilization, sizing requirement and date integrity is required. An understanding of On-line Analytical Processing (OLAP) is also needed.

                                  BENEFITS: Full benefits, including dental, medical, life insurance, matching IRA, paid vacations and holiday and more.

                                  REQUIRED: US Citizenship

                                  Location:


                                  Mechanicsburg, Pennsylvania

                                  Length:


                                  Permanent

                                  Compensation:


                                  $85,000 – $100,000

                                  Click here to apply.

                                  Network Systems Technician

                                  Status: Closed

                                  The Network System Technician is a position that requires a foundational emphasis on Linux based solutions that include abilities in development, configuration and maintenance of Linux and Microsoft based applications. The preferred candidate will have a strong skill set in networking and willing to learn all areas of technology (voice and data).

                                  The Technician will work from a home office 50% of the time and on-site with clients the other 50%.  A typical schedule is 8-5, M-F

                                  75% of the position is reactive in terms of handling service requests and troubleshooting.  25% of the position is creative development of solutions and proposals.

                                  Job Responsibilities

                                  • Provides end-user hardware and/or software support and training when required; troubleshoots as needed.
                                  • Assesses malfunctions of hardware and/or software applications.
                                  • Voice over IP support, troubleshooting, and implementation.
                                  • Network engineering, installation, and optimization.
                                  • Troubleshooting and documentation of network systems and activities.
                                  • Analysis of current systems for optimization and upgrade.
                                  • Prepare written materials for the purpose of documenting activities.
                                  • Attend seminars, conferences, in-service training and staff meetings as required.

                                  Requirements

                                  • Experience with Cisco Routers and Devices.
                                  • Proficiency in Linux, Microsoft Windows and Microsoft Office applications with an emphasis on network applications.
                                  • Intermediate knowledge in hardware and networking.
                                  • Ability to provide excellent customer service and public relations outreach.
                                  • Proven ability to effectively manage multiple priorities and meet deadlines.
                                  • Flexibility and problem-solving skills.
                                  • Demonstrated ability using a “hands on” technical knowledge.
                                  • Ability to perform a variety of professional tasks including, but not limited to, technology services, troubleshooting and diagnostics.
                                  • Deliver effective solutions with plans for implementation.
                                  • Excellent written and verbal communications skills with a demonstrated ability to make difficult concepts easy to understand.

                                  Education/Training/Licensing

                                  • High School Diploma or equivalent is required.
                                  • It would be helpful, but not necessary to have a working knowledge in CentOS, MySQL, Webmin, Apache, Samba, IMAP, Zimbra, FreePBX, SQL Server, Java, C++, JavaScript, PHP and HTML.

                                  Location:

                                  York, PA

                                  Compensation:

                                  $30,000 -$40,000

                                  Click here to apply.

                                  SEO/PPC Technician

                                  Status: Closed


                                  Our client is looking for an intelligent, motivated SEO & PPC technician for a full-time opportunity to assist their customers in meeting their Web presence objectives. The ideal candidate will have at least one year of experience in Search Engine Optimization (SEO) and Pay Per Click Advertising (PPC), strong written and verbal skills, and Google AdWords certified. The candidate should also be results driven, ambitious, organized, articulate and a self-starter. The SEO/PPC Technician will be responsible for developing, implementing and launching SEO and PPC Campaigns for various clients in an array of industries. The candidate must have a strong understanding of search engine marketing in Google AdWords, Google Analytics, Yahoo, MSN and AOL.

                                  Duties:

                                    • Help create SEO/PPC strategies for clients including extensive keyword research and analysis.
                                    • Implementation of internet marketing strategies.
                                    • Manage and optimize the existing internet marketing campaign components including keyword strategy, ad copy, bid prices, cost per conversion, cost per click, etc.
                                    • Assist in reviewing Search Engine Marketing presentations and optimizing under-performing listings.
                                    • Create monthly PPC Reports with analysis of performance of campaigns along with recommendations for improvements.
                                    • Conduct keyword research with CPC estimates and develop quality keyword portfolio.
                                    • Recommend new content for websites, as needed.
                                    • Assist Account Manager with customer management and communication regarding needs, rankings, and other customer facing search marketing communications.

                                    Skills Required:

                                    • Google AdWords & AdWords Editor.
                                    • Yahoo! Search Marketing (formerly Overture).
                                    • Strong written and communications skills.
                                    • Good copywriting and grammar skills.
                                    • Knowledge of Google Analytics.
                                    • Knowledge of SEO implementation.
                                    • Backlink building and sculpting.
                                    • Knowledge of / capability in Word, Excel, and PowerPoint.
                                    • Knowledge of conversion analysis and landing page analysis.

                                      Specifications:

                                      • Ability to manage details, overall flexibility and efficient work habits.
                                      • Proficient in the use of Internet Explorer and other browsers.
                                      • Knowledge and experience with HTML and Excel.
                                      • Knowledge of online marketing and search engine optimization.
                                      • Affiliate marketing and pay-per-click advertising.

                                        Recommended Experience:

                                        Prior experience in technical consultative and strategic implementation in the professional services, Marketing field or interactive media is a plus. Experience with major PPC campaign management and understanding of search engines, website design and functionality. The ability to identify a client’s key business and marketing issues. Bachelors Degree preferred. Excellent interpersonal and communication skills, particularly in communicating technical information to a diverse audience.

                                        Culture:

                                        • Modern and very cool headquarters.
                                        • Casual to Formal…express yourself (except hold off on the sweat pants).
                                        • Respectful and understanding of family and life outside of work.
                                        • Stable and Growing!

                                          Location:


                                          Lancaster, PA

                                          Length:


                                          Permanent

                                          Compensation:


                                          $40,000 – $50,000

                                          Click here to apply.

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