We are looking for someone who is professional in attitude and appearance, communicates well, is capable of multitasking and staying organized, and possesses excellent interpersonal skills.

Location:

Lancaster, PA

Compensation:

25-30K with no experience; 30-40K with experience

Essential Job Functions:

• Respond to customer emails/telephone calls in a professional, efficient, and friendly manner (within one hour of initiation)
• Follow work flow procedures and protocols
• Complete data entry for product(s) requested / Prepare job documentation
• Identify and resolve problems in a timely manner; work well in group problem-solving situations
• Understand client needs and communicating expectations to them
• Coordinate production aspects of projects with vendors
• Coordinate all necessary project components to ensure customer satisfaction
• Manage difficult or emotional customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments; resolve customer issues/complaints
• Understand and anticipate the needs and requirements of the customers
• Follow up with customers after each project to ensure their satisfaction
• Maintain customer relationships
• Be willing to work overtime if needed
• Follow all company policies and procedures.
• Maintain a positive work environment by behaving and communicating in a professional, courteous, respectful, ethical manner with customers, clients, co-workers, and supervisors
• Use good judgment and common sense

Expectations as a team member include:

• Keeping personal work area and general areas clean and organized and free of clutter
• Attending meetings as requested in a punctual and prepared fashion
• Contributing to the overall success of the organization by doing your best each day and providing input and ideas that can help the company achieve its goals
• Contributing to a positive and safe work environment for other team members
• Supporting the company’s values, vision and mission statements

Required Qualifications:

• High school diploma or GED, one to three months related experience and/or training, or equivalent combination of education and experience
• Read, write and speak English
• Basic Math skills
• Basic Computer Skills

Desired or Preferred Qualifications:

• Experience in customer service

Click here to apply.

We are looking for an experienced sales / recruiter to join Macula Group’s Lancaster-based sales team. The successful candidate must be a self starter, driven; a strong communicator and have experience is sales and marketing. Previous experience in staffing or recruiting is required. Information Technology is our preference. The position is virtual, and we offer some flexibility in hours if needed.

Location:

Lancaster, PA

Compensation:

This is a performance-based opportunity with an aggressive commission structure. Benefits available.

Key Activities:

• Identifying new business opportunities
• Prospecting for new business
• Attend meetings with clients
• Qualifying client needs
• Helping clients find the right candidate

Click here to apply.